Shipping & Delivery

Delivery Time = Processing Time + Shipping Time

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I. Processing Time

 

• Orders typically take 1-3 business days to process. Some items may require additional time (up to 6-9 business days) due to customization or high demand.

• If there is any unexpected delay in processing, we will notify you promptly via email.

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II. Shipping Rates & Delivery Time

 

We offer three shipping methods to suit your needs:

1. Standard Shipping

2. Express Shipping

3. Free Shipping

 

The shipping rates and estimated delivery times are outlined below:

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Important Information

 

1. Estimated Delivery Time:

The delivery time listed is an estimate (ETA), and the majority of parcels (90%) are delivered within this timeframe. However, delays may occur due to factors beyond our control, such as bad weather, customs clearance, or transportation disruptions.

2. Accurate Contact Details:

• Provide a valid email address to receive updates about your order and shipping status.

• A phone number is required for delivery purposes in case the carrier needs to contact you.

3. Complete Shipping Address:

• Ensure your shipping address is detailed and accurate, including apartment/unit numbers if applicable.

• We are not responsible for delays or unsuccessful deliveries caused by incorrect, incomplete, or insufficient addresses.

4. Restricted Addresses:

• We do not ship to P.O. Box or military addresses (APO/FPO) using any shipping method.

5. Remote Locations:

• Shipping to remote areas, outlying territories, or islands may take significantly longer.

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Need Help?

 

If you have any questions about shipping, feel free to contact our customer service team at service@customsolo.com. We’re here to assist you!