Return & Refund

Refund & Return Policy

Custom-made items Every CustomSolo piece is made to order from the photo, name, and date you provide. Because each item is personalised and cannot be resold, we do not accept returns for change of mind, incorrect personalisation details supplied by the customer, or minor colour differences between screen and print.

If something is wrong, we fix it We will remake or refund your order at no extra cost if:

• the item arrives damaged, defective, or incorrectly printed;

• the wrong item or wrong personalisation was sent by us.

Contact us within 30 days of delivery at support@customsolo.com with your order number and clear photos of the item and packaging. We will reply within 2 business days with a replacement or a refund to your original payment method.

Order changes and cancellation Personalisation details can be amended or cancelled free of charge within 12 hours of placing the order, before production begins. After production has started, orders can no longer be modified or cancelled.

Lost or undelivered parcels If tracking shows no delivery within 60 days of dispatch, contact us and we will arrange a remake or a full refund.

How to return a faulty item Do not return anything before contacting us. We will confirm the return address and instructions by email. Return shipping for faulty or incorrect items is covered by CustomSolo.