Contact Us
Contact CustomSolo
We handcraft every personalized gift with care, and we treat your questions the same way. Whether you need help with a design, want to check an order, or just have a story to share — we read every message and reply within 24 hours.
📧 Email Support
General & Order Inquiries
support@customsolo.com
Wholesale & Bulk Orders
wholesale@customsolo.com
We typically reply within 12 hours, Mon–Fri.
🕒 Customer Care Hours
Monday – Friday: 9:00 AM – 6:00 PM (PST)
Saturday – Sunday: 10:00 AM – 4:00 PM (PST)
Holiday hours may vary — see our announcement bar for updates.
📦 Before You Contact Us
Most questions are answered in seconds via the links above.
🎨 Design & Customization
For questions about photo quality, font selection, or design ideas before you order, please email us with your order number (if applicable) and a brief description — we'll respond with concrete suggestions.
Tip: For best results, send photos in JPG or PNG, at least 1500×1500 pixels, well-lit, and in focus.
Send Us a Message
Fill in the form below and our team will get back to you within 24 hours. For faster service, please include your order number in the message field.
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{%- endif -%}Our Promise to You
Every gift we make carries a piece of someone's story — yours. That's why we treat every customer message like it matters. Because it does.
Still have a question? We are here to help.
Contact Us