Contact Us
Contact Us
Contact CustomSolo
We handcraft every personalized gift with care, and we treat your questions the same way. Whether you need help with a design, want to check an order, or just have a story to share โ we read every message and reply within 24 hours.
๐ง Email Support
General & Order Inquiries
support@customsolo.com
Wholesale & Bulk Orders
wholesale@customsolo.com
We typically reply within 12 hours, MonโFri.
๐ Customer Care Hours
Monday โ Friday: 9:00 AM โ 6:00 PM (PST)
Saturday โ Sunday: 10:00 AM โ 4:00 PM (PST)
Holiday hours may vary โ see our announcement bar for updates.
๐ฆ Before You Contact Us
Most questions are answered in seconds via the links above.
๐จ Design & Customization
For questions about photo quality, font selection, or design ideas before you order, please email us with your order number (if applicable) and a brief description โ we'll respond with concrete suggestions.
Tip: For best results, send photos in JPG or PNG, at least 1500ร1500 pixels, well-lit, and in focus.
Send Us a Message
Fill in the form below and our team will get back to you within 24 hours. For faster service, please include your order number in the message field.
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{%- endif -%}Our Promise to You
Every gift we make carries a piece of someone's story โ yours. That's why we treat every customer message like it matters. Because it does.